Frequently asked questions

General informations:

• Can you guarantee a safe distance in the Resort?
  • Loano 2 Village can offer a number of 'natural' strengths thanks to the large open-air areas and large areas that allow you to find your own space in complete serenity. In order to best ensure proper distancing, the resort will operate at 85% capacity. Our Covid-19 action plan defines standards and clear guidelines to protect our guests and employees.
• Is it required to wear a mask in the Resort?
  • In public areas of the village, such as the restaurant, bar, theatre, reception lobby and other indoor common areas we ask you to wear a protective mask for your mouth and nose. All our staff wear the necessary personal protective equipment.
• Does the hotel provide protective masks?
  • It is recommended that you bring a mask with you, which can also be sold at the Resort's mini-market.
• What sanitary measures are taken to prevent the spread of the virus in the Resort?
  • Our resort has the 'Hotel Secure Clean' certificate, based on an action plan drawn up in great detail. Our staff are constantly trained to ensure that they are always up to date on the procedures to be implemented. Observance of the guidelines is checked daily by the manager in charge. Upon your arrival, our staff will immediately inform you of all the measures to be taken and will be at your disposal for any clarification, assisting you during your holiday with cordiality and competence. If you would like to know our guidelines in detail, you can consult the manual at the link below: https://www.loano2village.it/Content/pdf/secure-clean/secure-clean.pdf.
• Where can I get medical assistance if I have symptoms?
  • If necessary, with the free Telemedicine Service for our guests, you will have free medical assistance via Skype or Whatsapp, directly from your room, from your general practitioner who will decide what action to take. In addition, our Resort collaborates with a number of local medical centres and the Santa Corona Hospital in Pietra Ligure is located in the close proximity. In the event of a suspected case, our responsible staff are trained in the processes to be undertaken immediately and ensure that any potentially infected guests receive immediate medical attention and are isolated from other guests and resort staff.
• Are the facilities and services of your hotel fully available?
  • Our facilities are up and running, no special restrictions are in place. However, some improvements are necessary in order to apply safety protocols. Guests and staff are asked to follow the current guidelines with reciprocal respect.
• How do you keep your employees safe?
  • Our staff is equipped with protective masks and trained in the procedures to be followed. We ensure that employees with any possible symptoms do not have access to the facility and self-certify that they have had no contact with Covid19-infected persons.
• What would happen in the case of a suspicious case of COVID-19
  • Of course we are doing everything possible to avoid this kind of situation. However, in order to ensure the safety of our guests, we have defined a clear procedure that will be applied immediately in the event of a suspicious case.

Check-in & Check-out:

• What time can I check in at the hotel?
  • Your health and well-being are particularly precious for us, so we pay special attention to the cleaning and sanitising of our rooms and flats. In order to meet the highest standards, the procedure necessarily requires more time. Rooms are usually ready for check-in at 15.00, flats at 17.00. On the day of departure check-out is required at 10.00 a.m., both for rooms and flats.
• Will my medical condition be checked on arrival?
  • At the entrance to the village we will take the temperature of our guests and staff.
• What security precautions are taken at check-in?
  • A transparent glass panel, which is integrated into the design, keeps our guests and receptionists safe; we have taken the necessary measures to ensure proper distance between guests; there are hand hygiene dispensers in the lobby; we guarantee natural air circulation. Before handing over the room key, we disinfect it.
• Can I get into the village on the day of arrival before the check-in time and use the facilities?
  • You will be able to start to enjoy the village's facilities from lunch time, after checking in at reception.
• Can I pay cash at the hotel?
  • Of course. You can pay by credit card and cheque.
• Is it possible to leave my luggage in the deposit on arrival?
  • Under the Covid health requirements already in force from summer 2020, it is not possible to store suitcases in the baggage room.
• Is it possible to stay in the Resort on the day of departure and use the swimming pool after checking out?
  • It is possible to stay in the resort and enjoy the swimming pool after check-out for an extra charge, as long as the occupation of the resort allows for security restrictions.

Swimming pools:

• Will the pools be open?
  • The outdoor pools will be open. As usual, a daily check of the water parameters and chlorine level will be carried out to ensure continuous disinfection. A shower with soap is required before entering the pool. The positions of the pool and sun beds will maintain the correct safety distance between guests. The changing rooms will be closed. The capacity of our pools will be strictly limited according to pool surface area. Water gym activities may be carried out, respecting the physical distance.
• Is the indoor pool still available this summer?
  • According to health emergency precautions, it will not be possible to use the indoor swimming pool.
• Can I use the pools in the evening?
  • After 8 p.m. the pools are closed. You can still relax outdoors at the Pool Bar with its terrace overlooking the pools. Our bar tenders will be happy to recommend the best and most fashionable cocktails.
• Where can I lend the pool towels and how much does it cost?
  • It is possible to lend towels and bathrobes for the swimming pool at our reception, the cost for the service is € 4,00 per change.
• Is it required to wear a swimming cap in the pool?
  • The use of swimming caps is essential in water, in accordance with hygiene regulations. You can buy bathing caps at reception or at our internal mini-market.

Shuttle bus:

• How often does your shuttle run? Is it always available, even in the evening?
  • The shuttle runs daytime services at set times, every 30 minutes, until before dinner, with a break at lunchtime. It stops in Loano in a very central position, easy to reach the sea, shopping streets, restaurants and bars. The timetable is available at the Reception of the Village.
• Can the shuttle bus also be used by a person with a wheelchair disability?
  • The shuttle has a very spacious storage space where you can place your wheelchair, and our driver will help you take your place if you need it.

Parking:

• Where can I keep my car parked? Do you have indoor or outdoor parking?
  • Numbered parking spaces are available in the village's underground garage at a daily cost of €10.00. There are no time limits, we give you a numbered key with which you can access the garage at any time. Otherwise, in front of the village there is a very large, free, unguarded public car park.
• My car is very high, is it possible to access the underground garage?
  • The garage is up to 2.40 metres high.
• Is it possible to charge an electric car?
  • There are no recharging stations in our Resort, but the reception staff will be happy to show you where to recharge your car in the near surroundings.

Sport and animation programme:

• Will the animation programme in the Village take place?
  • Our fun team has put together a special programme of games, sports, activities and shows to keep everyone entertained, while respecting safety standards. We'll be using the Resort's wide, open spaces to create a party atmosphere. The Pool Bar and pool terrace will be open in the evenings with live music and DJ sets. Our intention is to entertain adults and children and keep parents happy. All together we will work hard to respect the rules, never forgetting that you can also have a lot of fun during this time.
• Do you need to pay a club card to use the activities?
  • The animation activities for adults and children are included in the facilities at no extra cost.
• Is the kids' club open? From which age are children admitted?
  • The kids' club is open this summer and children aged 4 to 11 can enjoy the kids' activities. Our team is looking forward to taking care of your children and teenagers!
• Can children play in complete safety?
  • Sure... even distances will turn into fun games.
• Are there any play areas for children?
  • In the village there is an outdoor playground, indoor play areas and, for the little ones, a pool area to have fun in the sand just like at the beach.
• Does it cost extra to rent the tennis court?
  • No extra charge, it is included in the guest facilities. Reservation of the camp is required.
• Do you provide balls and rackets for tennis?
  • At reception, you can rent rackets and balls free of charge if you have not brought your own equipment.
• Can you play in the evening?
  • The camps are not available in the evening.

Restaurant:

• When is the restaurant open?
  • Breakfast is available from 7.30 a.m. until 10.00 a.m., lunch from 12.30 p.m. until 2.00 p.m. and dinner from 7.30 p.m. until 9.00 p.m.
• Are gluten-free dishes available in the restaurant?
  • The Resort is not A.I.C. certified, however our guests with gluten intolerance can enjoy breakfast products, first and second courses, on request, according to what is available in the daily menu.
• I decided on the residence formula. Can I use the restaurant service?
  • During the booking you may add buffet dining packages or book individual meals directly on site, according to the restaurant's daily availability. There is also a Bistrot & Pizzeria in the Resort with an à la carte menu, for which reservations are not recommended.
• Where can I have lunch in the village in addition to the buffet restaurant?
  • At the Pool Bar you can enjoy a quick snack or delicious dishes prepared by our kitchen, light but at the same time tasty, to be enjoyed in a pleasant informal atmosphere or under the umbrella.
• Does the restaurant also have a special menu for children?
  • At the restaurant buffet there is a kids' menu area with special children's dishes.
• What do you propose for infants of growing age?
  • We offer soups, vegetable or meat soup, vegetable puree and the whole range of baby food and baby food products. The staff are at your complete disposal for any request.